Question 1

What types of pets can I transform?

Accepted Answer

We support all beloved pets! Dogs, cats, birds (parakeets, parrots, cockatiels), fish, rabbits, hamsters, guinea pigs, reptiles (bearded dragons, geckos, snakes), ferrets, turtles, horses, rats, and most other unique or exotic pets. If you love them, we can immortalize them!

Question 2

Is my photo safe?

Accepted Answer

Absolutely. Your photos are processed securely and are automatically deleted from our servers after 24 hours. We never share or use your images for any purpose other than creating your portrait.

Question 3

How long does it take?

Accepted Answer

The transformation typically takes up to 2 minutes. You'll see a progress indicator while your pet is being immortalized in the classical style.

Question 4

What do I get after purchase?

Accepted Answer

You receive an ultra high resolution, watermark-free digital image perfect for printing. Frame it, share it, or use it as a stunning profile picture!

Question 5

What kind of photos work best?

Accepted Answer

Clear, well-lit photos where your pet's face is visible work best. We can work with almost any pet photo, but front-facing shots with good lighting produce the most majestic results.

Question 6

Can I get a refund?

Accepted Answer

We want you to love your portrait! If you're not completely satisfied, contact us within 14 days and we'll either create a new portrait for you or provide a full refund. Your happiness is our priority.

Question 7

Does LumePet support pet shelters?

Accepted Answer

Yes! We're proud to donate 25% of every sale directly to no-kill shelters in need. Every portrait you create helps provide food, medical care, and safe shelter for animals waiting for their forever homes.